Category Archives: Management

SAP Told Its Customers Which AI to Use. Three Per Cent Listened.

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By February 2026, DSAG’s own Investment Report had already surfaced the gap SAP would spend the rest of the year trying to close by other means. Only 3 per cent of surveyed companies ran their production AI use cases on SAP’s own tools, while 77 per cent ran theirs on non-SAP solutions instead, Microsoft Copilot chief among them. Two months later, SAP rewrote its API policy. Section 2.2.2 of the new terms blocks external AI agents from calling SAP systems directly, prohibiting what it calls independent scheduling or execution of API calls. Every agentic use case now has to route through Joule, SAP’s own assistant, adding a second layer of inference and cost to anything a customer’s AI tools want to do inside SAP.

 

Two Competitors Bet the Opposite Way

Salesforce and ServiceNow read the same gap differently. Salesforce launched Headless 360 in April 2026, giving external agents direct access through REST, Model Context Protocol tools and the command line, no mandatory detour through a proprietary assistant required. ServiceNow’s Action Fabric, announced at Knowledge 2026, opened two decades of workflows and business rules to any agent through the same open standards. Neither company built a legal wall around its intelligence layer. Both are betting that customers will choose their AI because it is good, not because the contract requires it.

 

The Mandate Had a Structural Problem Too

Joule is only available to customers on RISE or GROW with SAP cloud contracts, which shuts out the thousands of organisations still running on-premise ECC. Support for ECC 6.0 ends in 2027, so over ten thousand customers are being asked to migrate their core system and adopt a mandated AI layer on the same timeline, set by the vendor rather than the customer. SAP’s own chief customer officer has disputed the DSAG survey’s reach, noting that fewer than 100 organisations responded, which is a fair challenge to the precision of the number. It does not explain why SAP is separately funding a hundred-million-euro partner investment programme to accelerate adoption of a product it says the market already wants.

 

The Hedge That Followed the Mandate

At Sapphire 2026, a few months after the API policy took effect, SAP quietly hedged its own bet. Alongside Joule Studio 2.0, it introduced an AI Agent Hub, described as vendor-agnostic governance for SAP and third-party agents alike, bundled into the platform at no extra charge. A company confident that mandating Joule had closed the gap DSAG measured in February would not need to build the open door it spent the spring telling customers they did not need.

 

The Question Every PMO Should Be Asking Now

None of this is really about SAP. Every PMO running a platform strategy right now is making the same call in miniature, whether to route AI agents through one sanctioned tool or leave the door open for whichever tool the business actually adopts. SAP had the market power to write the mandate into a contract, and it wrote that mandate only after its own user group had already published the adoption numbers it was meant to fix. Assume your organisation has less leverage than SAP did, and plan the exit clause before you write the mandate, not after the adoption numbers come back.

Your AI Steering Committee Meets Monthly. Your AI Ships Weekly.

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Most AI governance committees meet on a monthly or quarterly cadence. Most AI systems do not wait for them.

Anthropic’s own release notes tell the story in a single scroll. Opus 5 launched in late July 2026, a step-change release over Opus 4.8, which was barely two months old at the time. Sonnet 5 landed a month before that, at the end of June. Opus 4.8 before that, in late May. Opus 4.7 before that, in April, with breaking API changes attached. Opus 4.5 in November 2025. Sonnet 4.5 in September. Six major model versions inside ten months, with incremental API and feature changes logged in between on a near-weekly basis. That is one vendor’s changelog. Most enterprises are running several.

 

The Governance Side Has Not Kept Pace

Deloitte’s 2026 State of AI in the Enterprise survey, covering 3,235 business and IT leaders across 24 countries, found that only 21% of organisations have a mature governance model in place for agentic AI. Meanwhile, 74% of the same leaders expect their organisation to be using AI agents at least moderately by 2027, with 23% expecting extensive use and 5% expecting full integration.

That is not a small gap closing gradually. It is deployment intent running well ahead of the governance capable of managing it, at the exact moment agentic systems are gaining the authority to act rather than just draft.

 

People Have Already Stopped Waiting

The gap does not sit quietly while committees catch up. A Cybernews survey of more than 1,000 US employees found that 59% use AI tools their employer never approved. Among executives and senior managers specifically, the same survey found 93% do the same. The people who would sit on the steering committee approving AI use are, by a wide margin, the people going around it.

That is the quiet part of this problem. The people with the authority to slow things down are the ones setting the pace of the tools rather than the pace of the committee.

 

What Happens When the Gap Surfaces

Gartner’s prediction for next year is specific: 40% of enterprises will have their autonomous AI efforts partly derailed by governance gaps discovered only after a production incident, not before one. Sanchit Vir Gogia of Greyhound Research, commenting on the same data, put the mechanism plainly: “the real governance problem is not model intelligence. It is delegated operational authority moving across trust boundaries faster than enterprises can instrument, constrain, or audit it.” His own warning, in his words: “Do not scale agents faster than you can govern their authority. A small number of well-governed agents will create more enterprise value than a sprawling estate of clever, fragile, over-permissioned digital apprentices.”

 

What Governance Cadence Actually Needs to Look Like

The fix is not more meetings. A committee that reviews AI deployment quarterly cannot govern a system that changes weekly, no matter how thorough each quarterly review is. What changes the equation is moving from periodic review to continuous, tiered oversight: automatic flags for any new agent or capability change above an agreed risk threshold, standing authority delegated to a smaller operational group empowered to act between full committee meetings, and a real audit trail that lets the full committee review what was approved at pace, after the fact, rather than approving everything before the fact and creating the exact bottleneck this problem describes.

Keeping oversight in place does not mean keeping the quarterly cadence that was designed for a technology that no longer exists.

 

The Question Worth Asking Before the Next Steering Committee Meeting

Ask what actually changed in your AI environment since the last meeting, specifically, not generally. If nobody in the room can answer that with real detail, the governance structure is reviewing a snapshot that was already out of date the moment the meeting started.

The organisations that get this right are not the ones meeting more often. They are the ones who redesigned what needs a meeting at all, and gave someone standing authority to handle everything else in between.

EU Cyber Resilience Act – Reporting Duty Begins on an Unfinished Platform

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On 11 September 2026, the European Union’s Cyber Resilience Act began requiring manufacturers of products with digital elements to report actively exploited vulnerabilities and severe incidents within 24 hours of becoming aware of them. The duty runs through the EU Agency for Cybersecurity’s new Single Reporting Platform, which ENISA switched on the same day while describing it as having reached only “initial operating capability.” That the deadline and its supporting infrastructure arrived on the identical date is itself the story, and it comes with a genuine credit: a manufacturer selling into the EU can now file one exploited-vulnerability report and have it reach every relevant national authority, rather than notifying each member state separately.

This Pre-Mortem asks the questions a post-mortem would ask, before failure is possible: what is being bet on, what single assumption could break it, what got decided before the safeguards existed, who carries the pager when it fails, and what proof would settle whether it worked. It is the diligence a compressed rollout deserves before its first real test, not after.

 

The Bet

The EU is betting that centralising exploited-vulnerability and severe-incident reporting through one platform gives ENISA and national CSIRTs (Computer Security Incident Response Teams) EU-wide visibility into what is actually being attacked, and that manufacturers will treat a 24-hour clock as workable even while the tool underneath it is still being built out. The bet favours momentum over completeness. The European Commission’s own guidance on the CRA’s reporting obligations confirms the platform was already operational on 11 September 2026, the same day the 24-hour duty took effect, rather than waiting until it was finished. It also asks industry to build compliance discipline around a tool still being assembled, in the same quarter that discipline is tested.

 

The Assumption

The load-bearing belief is that a “single” platform stays meaningfully single even with core pieces missing. As the specialist tracker cyberresilienceact.eu reported on launch day itself, voluntary reporting under Article 15, a programming interface, and a field recording exactly when a manufacturer became aware of an incident all “did not arrive with it,” and access runs only through an Assigned Representative role via EU Login multi-factor authentication. If that gap persists, manufacturers with products across many jurisdictions and limited access routes could end up filing manually into individual CSIRTs anyway, the exact fragmentation Article 16 was written to end.

 

The Sequence

The Commission did not settle what counts as a manufacturer becoming “aware” of a reportable event, the trigger that starts every clock in the regime, until its guidance published on 27 July 2026, six weeks before the duty began. For most of the preceding compliance-planning year, manufacturers had no published definition of the one moment that decides whether a 24-hour window has even opened. ENISA’s own Assigned Representative registration guidance still carried dated updates in launch week itself, on 9 and 10 September 2026, the guidance for actually using the platform arriving alongside it rather than well ahead of it.

 

The Pager

ENISA’s Executive Director, Juhan Lepassaar, put his name to the launch, framing it as a step toward “a more resilient Digital Single Market,” and carries the operational pager for the platform itself. Above him sits European Commission Executive Vice-President for Tech Sovereignty, Security and Democracy Henna Virkkunen, who holds the political brief for EU cybersecurity policy, having worked on the Cyber Resilience Act dossier in Parliament. Beneath both, national market surveillance authorities enforce the penalty tier attached to Article 14 failures: up to €15 million, or 2.5 per cent of global turnover. No individual has been named as accountable for the missing programming interface and voluntary-reporting channel, only an agency-level pledge to keep improving.

 

The Proof

No public dashboard, uptime figure, or notification-volume metric has been attached to the platform’s launch, and ENISA’s own pledge to keep improving it carries no completion date. The measure that would actually settle the question, whether a report filed with one coordinating CSIRT reaches every other relevant CSIRT and ENISA at the speed the platform promises, has not been made public in any testable form. That will only become visible once a real, cross-border, multi-product incident runs through the system at volume, rather than from the demonstration traffic of launch week, and eighteen months allows roughly two CRA reporting cycles for that test to arrive.

 

Verdict

If ENISA closes the Single Reporting Platform’s programming-interface and voluntary-reporting gaps, and attaches a public date to doing so, before the platform faces its first genuinely cross-border, multi-CSIRT incident, then 11 September 2026 will read as a pragmatic phased launch that got the hardest deadline live on time. If those gaps are still open when that incident arrives, manufacturers already working to a 24-hour clock will discover that the single reporting platform was, in practice, still several platforms wearing one name.

A Tenfold Attack Surge in London, a Governance Mandate in Abu Dhabi

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In January to May 2026, UK healthcare providers logged 264,000 attack events, against 27,000 for the whole of 2025. That is a tenfold jump in five months, according to SonicWall’s telemetry across NHS-linked sensors, and it occurred on a sector where the gap between what boards think they know and what is actually protected has never been wider.

 

The Long Tail of a Single Attack

The clearest illustration of what that gap costs sits two years in the past and is still unresolved. The June 2024 ransomware attack on Synnovis, the pathology provider serving South East London hospitals, exposed data from roughly a million NHS patients and forced more than 10,000 outpatient appointments and 1,700 elective procedures to be postponed. As of April 2026, South London and Maudsley NHS Foundation Trust was still processing pathology results without fully restored systems, and the incident has been linked to a patient death at King’s College Hospital. Nearly two years is not a recovery timeline any board signed off on. It is what happens when governance treats cyber resilience as an IT programme rather than a clinical safety issue.

 

Reactive Versus Mandated: Two Governance Models

The UK’s surge sits inside a largely reactive governance model, where boards respond to incidents and regulators tighten guidance after the fact. Abu Dhabi has taken the opposite route. Its Healthcare Information and Cyber Security standard, now in its second version, is built around six pillars, and governance is listed first, ahead of resilience, capability, partnerships, maturity and innovation. Every hospital, insurer and medical device maker operating in the emirate has to comply, and the standard explicitly frames cyber security as an organisation-wide responsibility covering people and process rather than a narrow technology control bolted onto IT. It is a mandated structure built before the incident, rather than a review commissioned after one.

 

Why the Stakes Keep Rising

The economics make the governance question harder to defer. Healthcare ransom demands have climbed sharply, with one widely cited industry analysis putting the average demand at $16.9 million, up from $577,800 the prior quarter, and healthcare remains one of the most targeted sectors globally, with 77 per cent of organisations reporting a ransomware attempt in the past twelve months, because attackers know disrupted care creates leverage no other industry carries. A board that treats a green status on a cyber dashboard as sufficient assurance is trusting a number it has usually never interrogated.

 

What Boards Should Actually Be Asking

Two different regulatory paths, one shared conclusion. Cyber governance in healthcare cannot sit exclusively with a CISO or an IT director reporting up through a technical channel. It needs a named board-level owner who can answer, in plain terms, three questions: which clinical services stop if this system fails, how long the organisation can run on manual process before patient safety is affected, and when that assumption was last tested rather than assumed. The Synnovis timeline suggests most boards do not currently have confident answers. The Abu Dhabi model suggests what building toward one actually looks like, governance treated as the first pillar of resilience rather than the last line of a post-incident report.

Pre-Mortem: The UN’s Global Dialogue on AI Governance

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On 6 July 2026, the United Nations opened its first General Assembly-mandated forum on AI governance in Geneva. All 193 member states attended, the first time every country, developing and developed alike, has held a formal seat at an AI governance table. Secretary-General António Guterres named four priorities: common safety standards, human-rights red lines, capacity-building for developing nations, and environmental transparency. After two days, the forum closed with a co-chair summary. Not a treaty. Not an enforcement mechanism. The document records what governments agreed in the room. It does not bind any of them to act on it.

A pre-mortem applies five fixed questions to a public commitment before the outcome is known: what is being bet on, what single assumption underpins it, what was decided before governance existed, who carries it if it fails, and what would prove it worked. This piece applies that format to the public record of the first UN-mandated global AI governance dialogue, convened in Geneva on 6 and 7 July 2026.

 

The Bet

The UN’s bet is that convening all 193 member states repeatedly, Geneva first, New York in May 2027, produces a governance architecture capable of managing AI at global scale before the harms it is designed to prevent have already arrived. The mechanism is norm-setting: shared principles, common language, multilateral dialogue, with no enforcement powers and no treaty obligations. The independent scientific panel, co-chaired by Yoshua Bengio and Maria Ressa, published its first report on 1 July 2026, before the forum opened. Guterres proposed a Global Fund for AI and an AI Child Safety Pledge. Those are specific commitments, publicly made. The bet is that naming four priorities in a room of 193 governments changes what those governments do next.

 

The Assumption

The Dialogue’s credibility turns on a single calculation: that member states, with vastly different AI capabilities, legal systems, and strategic interests, will treat non-binding shared principles as a meaningful constraint on sovereign AI deployment decisions. The Dialogue produces a co-chair summary, not a resolution or treaty. A state that attends, agrees on human-rights red lines, and then deploys AI in ways that cross them faces no published consequence. At the Dialogue itself, the United States delegation argued that voluntary cooperation between government and industry, not binding rules, is the only approach agile enough to govern AI, a preference for exactly the model the Dialogue is testing. The architecture assumes that participation changes behaviour.

 

The Sequence

In 2017, Guterres called for global AI governance. In September 2024, the General Assembly adopted a Global Digital Compact that included AI provisions. In August 2025, the General Assembly established the Global Dialogue by resolution. The first session convened in July 2026. In the same period, the largest frontier AI models were trained, deployed at scale, and embedded in healthcare, finance, law enforcement, and defence, across countries that attended Geneva and agreed that safety is a priority. The Bengio-Ressa panel stated plainly that science currently cannot guarantee AI will not cause catastrophic harm as capabilities increase. The governance structure followed the deployment decisions. That is the sequence.

 

The Pager

Ambassador Egriselda López of El Salvador and Ambassador Rein Tammsaar of Estonia co-chaired the first session. Amandeep Singh Gill, UN Special Envoy for Digital and Emerging Technologies, coordinates the process. When a member state deploys an AI system that crosses the Dialogue’s own human-rights red lines, no document names the consequence. The co-chair summary records what was agreed. It is not a mechanism. The next session is May 2027 in New York. The question of who carries accountability between now and then has no published answer.

 

The Proof

Guterres named four priorities at Geneva. The measure that would prove any of them produced outcomes by May 2027 is at least one of these: a common safety standard that member states have adopted, a documented case where a human-rights red line prevented a harmful deployment, a committed capacity-building fund with named recipients, or an AI environmental reporting mechanism with verified data. The co-chair summary is the output the Dialogue committed to producing. An outcome requires a different commitment entirely.

 

Verdict

If the second session in New York, May 2027, produces a named accountability mechanism for at least one of Guterres’s four priorities, with a state or institution publicly committed to carrying it, the Geneva forum will stand as the first step of something with teeth. Without that, it stands as the moment 193 governments agreed that AI is the most consequential technology of the era, and scheduled a follow-up.

Your Reputation Travels Faster Than You Do. Act Accordingly.

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Most executives manage their reputation like a local matter: how you’re seen in this room, on this team, in this market. That’s the wrong frame. Reputation moves through networks faster and further than any individual career move, and it arrives in the next room before you do.

 

The Research Behind Why Word Travels

A 2022 study in Science, based on five years of randomised experiments across 20 million LinkedIn users, 2 billion new connections, and 70 million job applications, found that professional information travels most efficiently through weak ties, not close friends. The loose, wide network of people who know you a little, rather than the small circle who know you well, is what actually carries information about you into rooms you haven’t entered yet.

That mechanism cuts both ways. It is exactly how good work gets you noticed somewhere new. It is also exactly how a reputation for cutting corners, mistreating people, or leaving a mess behind you gets there first.

 

What Happens to Reputation That Travels Badly

The clearest, most rigorously measured evidence of this comes not from executive search literature, which is surprisingly thin on hard numbers, but from corporate governance research on company directors. A 2005 study in the Journal of Accounting Research tracked 409 US firms that restated their earnings between 1997 and 2001. Directors of those firms lost roughly a quarter of their positions on other, unrelated companies’ boards afterward, not just the one where the restatement happened. A related 2007 study in the Journal of Financial Economics found that outside directors named in shareholder fraud lawsuits saw a measurable decline in how many other directorships they held, even at companies with no connection to the original case, at an estimated cost of roughly $1 million per lost seat.

That is reputation travelling, quantified: conduct in one boardroom measurably closing doors in boardrooms that had nothing to do with it.

 

Real Cases, Not Hypotheticals

Steve Wynn resigned from Wynn Resorts in 2018 following sexual misconduct allegations. The consequences did not stay in Nevada. Massachusetts gaming regulators, investigating a market he had never previously operated in, fined the company $35 million and forced it to strip his name from its brand-new $2.6 billion property before it opened, renaming Wynn Boston Harbor to Encore Boston Harbor specifically to distance the business from him. He personally paid $10 million in 2023 to permanently exit the Nevada gaming industry. A reputation formed in one state travelled into a state where he had never done business, and shaped how a market he’d never worked in treated him before he arrived.

Travis Kalanick’s departure from Uber followed him into an entirely new, unrelated venture years later. Coverage of his food-delivery startup CloudKitchens traces his Uber exit “amid a firestorm of privacy concerns, allegations of widespread sexual harassment and gender discrimination,” then quotes a former CloudKitchens executive calling it “the most toxic place I’ve ever seen or experienced,” and an operator who said the company “tried to destroy” the brand he had built there. The new business was never assessed purely on its own merits. It was read through the lens of the one he had just left.

Not every case ends the same way. Andreessen Horowitz invested $350 million in Adam Neumann’s new venture Flow in 2022, valuing it above $1 billion before it had launched, despite WeWork’s collapse from a $47 billion to an $8 billion valuation under his leadership. Marc Andreessen’s public justification leaned on second chances: “we love seeing repeat-founders build on past successes by growing from lessons learned.” Reputation still shaped every headline, every term, and every question asked about the deal, even though it never blocked the capital.

 

Acting Accordingly

One caveat is worth stating directly: nobody has produced a clean statistic for how much weight boards or recruiters place on informal, back-channel reputation versus formal references. That data mostly doesn’t exist, and anyone who claims otherwise is making it up. The mechanism, though, is well documented: wide, weak professional networks carry information fast, and reputational damage in one role measurably reduces opportunity in entirely unrelated ones.

The practical implication isn’t paranoia. It’s that the version of you that shows up in a room you’ve never been in was written by people you may not remember meeting, months or years before you walked in. Act like the story is already there, because it usually is.

Pre-Mortem: The Big Four’s AI Citation Problem

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On 28 July 2026, PwC Middle East responded to an investigation into four of its own published reports. The investigation, run by the AI-detection company GPTZero, had found fabricated citations, non-existent sources, and, in one report, a teenage blogger with 280 followers cited as an authority on a JPMorgan initiative. PwC’s statement: the company “takes the accuracy of our published research seriously” and was “updating a limited number of supporting citations.”

PwC was not first. It was the fourth.

This is the sixteenth piece in the Pre-Mortem series. Five questions, applied to the public record, before the outcome is known.

 

The Bet

Deloitte, EY, KPMG and PwC are betting that a pattern spanning five publicly documented reports, four countries, and under two years can be absorbed as unconnected incidents rather than treated as a shared problem with a shared cause. Each firm has responded on its own terms: a partial refund from Deloitte, quiet withdrawals from EY and KPMG, a promise to update “a limited number” of citations from PwC. None has published a shared verification standard. None has described what changes in how AI-assisted work is reviewed before the next report carries its name. The bet is that four reputations, built over more than a century, can absorb five independently verified failures of the most basic check a research report is supposed to pass: that the sources it cites exist.

 

The Assumption

Every one of the four firms has offered a version of the same explanation once caught. KPMG cited guidelines requiring human oversight to validate content and verify sources. PwC cited quality control processes it expects all its people to adhere to. The assumption underneath both statements: that a written guideline is itself a control, that if a policy exists, a human somewhere is presumed to have applied it before publication. EY’s report, “Points of Attack: Uncovering Cyber Threats and Fraud in Loyalty Systems,” carried the names of two partners and a senior manager in its byline. GPTZero’s analysis put the document at roughly 72 per cent AI-generated content, with more than half its 27 sources failing to correspond to anything real. Two partners and a senior manager reviewed that document before it went out, in name. What “reviewed” required in practice is the question none of the four firms has answered.

 

The Sequence

December 2024. PwC Middle East publishes “Agentic AI: The New Frontier in GenAI,” later found by GPTZero to contain fabricated citations.

October 2025. KPMG publishes “Total Experience: Redefining Excellence in the Age of Agentic AI.” GPTZero later finds 45 citations, 5 accurate, at least 16 fabricated.

October 2025. Deloitte refunds AU$97,000 of its A$440,000 contract with Australia’s Department of Employment and Workplace Relations, after a fabricated Federal Court quote and references to non-existent research papers are identified.

November 2025. Newfoundland and Labrador’s C$1.6 million Deloitte health workforce report is found to contain fabricated citations, including one crediting a Dalhousie University researcher as author of a paper that does not exist. Premier Tony Wakeham calls it “concerning.” Deloitte stands by its findings.

27 April 2026. South Africa’s draft National AI Policy is withdrawn 17 days after publication, after 6 of 67 citations are found fabricated. Minister Solly Malatsi calls it “an unacceptable lapse.”

14 May 2026. EY withdraws “Points of Attack” after GPTZero finds more than half its 27 sources do not correspond to real material.

12 June 2026. GPTZero publishes its investigation into KPMG. Five days later, this series covers a separate KPMG story without connecting the two.

28 July 2026. GPTZero publishes its investigation into four PwC Middle East reports. PwC responds that it is updating “a limited number of supporting citations.”

 

 

The Pager

Five public failures, four countries. Three were identified by the same three researchers, Paul Esau, Om Ogale and Alex Cui, working at GPTZero, not at any of the firms and not at any client who paid for the work. Every firm-level response has stopped at the firm: a refund, a report removed from a website, a statement that guidelines exist. No named individual at any firm has been identified as responsible for approving a document whose sources were not real. The one structural change on record did not come from a firm. Newfoundland and Labrador overhauled its own procurement process, requiring disclosure of AI use in future contracts. The government fixed what the contractor did not.

 

The Proof

None of the four firms has published a verification standard: a description of what checking a citation actually involves before a report carries its name. That is the proof measure, not an apology and not a quiet correction, but a public description of the review step, specific enough to be checked against the next report. The IAASB, the International Auditing and Assurance Standards Board, is revising ISA 500, the international standard governing what constitutes sufficient, appropriate audit evidence. That project is still at the research stage and covers formal audit engagements, not the thought-leadership publishing where three of these five failures occurred. Until one firm publishes what verification looks like in practice, every new report each of them publishes resets the same test.

 

Verdict

If one firm publishes a specific, checkable verification standard before a sixth incident surfaces, it becomes the reference point the other three are measured against, the position peer accountability once created around data breach disclosure, where one actor’s transparency made silence from the others harder to sustain. Newfoundland’s government has already shown the structural fix is available: a procurement clause requiring AI disclosure, written in days. If no firm moves first and a sixth incident surfaces, the pattern stops reading as isolated mistakes and starts reading as an industry’s operating baseline. Five failures in under two years, three caught by the same outside team. The firms selling AI governance advisory to clients have not yet demonstrated they can apply the same standard to their own published work. The next report each of them publishes is the test.

EasyJet Fixed an Age Bias in Recruitment. Most Digital Transformation Teams Haven’t

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The number of easyJet cabin crew aged over 50 has more than doubled since 2022, up 127 per cent, according to the airline’s own figures. EasyJet says crew aged over 60 have “almost quadrupled” over the same period, and the airline has opened a fresh recruitment drive for the 2027 flying season, with applications opening in September. Getting there took a deliberate campaign. A large share of potential applicants assumed cabin crew work was reserved for younger people, and easyJet’s Director of Cabin Services, Michael Brown, put the fix plainly: over-50s bring both the skills to do the job and “a wealth of life experience that is appreciated by our customers and colleagues alike.”

 

This Is a Bigger Problem Than One Airline

The Centre for Ageing Better’s State of Ageing 2025 report shows why that perception carries a cost well beyond one airline. The UK’s employment rate for 55 to 64 year olds sits at 65 per cent, against 75 per cent in the Netherlands and Switzerland and 81 per cent in Iceland. The wider 50 to 64 employment rate sits 14 percentage points below the 25 to 49 rate. Closing that gap by 2030 would add an estimated £9 billion a year to the UK economy and £1.6 billion in annual tax and National Insurance revenue, according to the same research. That is the scale of value sitting behind a single, correctable assumption about who is fit to do a job.

 

The Same Bias, Earlier and More Expensive

The same assumption shows up earlier, and more expensively, in technology. CWJobs, working with the Centre for Ageing Better, surveyed 2,000 UK workers plus 250 people in tech who had experienced age discrimination, and found that tech employees start experiencing age bias at 29 and are considered “too old” by 38, roughly a decade before most people reach senior delivery roles. Forty-one per cent of tech workers report observing ageism at work, against 27 per cent across other sectors. Forty-seven per cent say they weren’t offered a role because of their age, and 31 per cent say they were passed over for promotion for the same reason. “Digital skills shortages mean discriminatory attitudes against age makes no business sense,” CWJobs director Dominic Harvey said when the findings were published, a point that has only got truer as the skills shortage he was describing has continued.

 

The Bias Has Already Reached a Tribunal

In Selazar Limited v McCabe, a tech company’s 29-year-old founder was found to have instructed a recruitment consultant to find “a younger team member who was more in tune with a young tech start company” in place of the firm’s 55-year-old finance director. The tribunal awarded her £125,604.98, including £20,000 for injury to feelings, and heard evidence that the founder had also signalled to potential investors that she was “too old to understand” the business. The case puts a figure on the same instinct easyJet had to overcome in reverse: treating experience as a cultural mismatch with a “young”, “digital” or “agile” identity, rather than as a straightforward capability question.

 

What Transformation Programmes Are Actually Short Of

That instinct is expensive in a way that goes beyond tribunal awards. Transformation programmes run into trouble for reasons that have nothing to do with technical skill: unclear governance, resistance treated as a communications problem rather than early diagnostic information, decisions made by people who have never been accountable for the outcome. Institutional knowledge, stakeholder trust built over years, and the judgement to recognise when a plan won’t survive contact with how the organisation actually operates are not junior capabilities. Screening for “young and agile” screens that experience out at precisely the point a programme needs it most, and does so before anyone has assessed whether the person applying could actually do the job.

 

The Fix Was Never Complicated

EasyJet’s fix did not require lowering a bar. It named the specific bias, redesigned recruitment and onboarding around it, then published the retention data alongside the recruitment numbers rather than stopping at the headline. Technology employers already have research going back years, and a tribunal ruling now sitting on the public record, telling them the same bias exists inside their own hiring and promotion decisions.

 

The Question Worth Asking Before the Next Senior Hire

What’s missing isn’t evidence. It’s a leadership team willing to treat this as a workforce design problem rather than a hiring afterthought. Before the next transformation lead, architect, or programme director role goes out with language built around “energy” or “digital native” instincts, it is worth asking what specific capability that language is actually screening for, and whether the organisation can afford to keep losing the experience it screens out along with it.

Nobody Owns AI in Your Organisation. That Used to Be Survivable.

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In most organisations, nobody owns AI, not really. Not officially, not on an org chart, not in a way anyone could point to under pressure. For the last few years, that has been fine. Everyone touched AI a little, so no one needed to own it entirely.

That fuzziness is now expensive.

Two things changed the maths. The first is regulation. From 2 August 2026, the EU AI Act’s transparency obligations became enforceable: AI systems that interact directly with people, generate synthetic content, or use emotion recognition or biometric categorisation now require disclosure (European Commission), with providers facing fines of up to €15 million or 3 per cent of global annual turnover, whichever is higher (Cooley). A regulator does not care whether your organisation has formally assigned AI ownership. It cares who signs the compliance filing.

The second is spend. Global AI spending, including infrastructure capital expenditure, is on track to reach $2.5 trillion this year, a 44 per cent increase on last year, according to Gartner research reported by Fortune. Next year, Gartner expects that figure to climb to $3.3 trillion. That is capital being committed at a scale that normally comes with a name attached to the decision, not pocket-change experimentation.

Except it doesn’t. A Pearl Meyer survey of board members, CEOs, C-suite executives and senior managers found that just 34 per cent of C-suite executives say it is consistently clear which executive or team makes the calls on AI, the lowest confidence score of any group polled. Board members are considerably more settled, at 53 per cent. Senior managers below the C-suite, who carry out the actual AI work day to day, are more confident still, at 57 per cent. The C-suite sits in the middle of that gap, managing expectations from above and execution from below, and is the only group unsure who is actually in charge.

Meanwhile, PwC’s 29th Global CEO Survey, drawn from 4,454 CEOs across 95 countries, found that 56 per cent report no significant financial benefit from their AI investment so far, and only 12 per cent report gains on both cost and revenue (PwC). Spend accelerating, returns lagging, ownership unclear: three symptoms, one disease.

 

Governance Failure Wearing an Investment Story

I have watched this exact pattern play out on transformation programmes long before AI made it fashionable. A programme gets funded because the business case looks compelling on a single slide. Nobody sits down and decides who has the authority to stop it, slow it, or redirect it once it is underway. The absence of that decision does not read as a problem at the time, because everything is moving and everyone is busy. It reads as a problem eighteen months later, when the programme has drifted from its original purpose and there is no single person whose job it was to notice.

AI is running the same play at a faster clock speed. A RACI chart is not corporate theatre. It is the difference between a decision someone made on purpose and a decision that happened to everyone by default. Right now, most organisations have the second kind.

 

What an Actual Owner Looks Like

Contrast that with the UAE’s approach to its own AI commitment. In April 2026, Sheikh Mohammed bin Rashid Al Maktoum announced that 50 per cent of UAE government services and operations would run on agentic AI within two years, making it the first government in the world to commit to autonomous AI at that scale (Khaleej Times). Whatever view you take of the ambition, the governance structure was not an afterthought. Sheikh Mansour bin Zayed Al Nahyan was named to oversee implementation. Mohammad Al Gergawi was named to chair the taskforce running it. Before the programme scaled, someone’s name was attached to it.

It is not that most organisations lack ambition for AI. It is that they have skipped the one governance step that made every other major technology rollout survivable: deciding, on purpose, who is accountable before the spending accelerates past the point where anyone can meaningfully intervene.

 

Three Things That Actually Fix This

Name a single accountable owner for AI decisions at the level where spending actually happens. Not a committee. A person.

Separate who evaluates AI performance from who decides whether to scale it. Those are different jobs, and conflating them is how bad bets survive their first review.

Treat AI spending with no named owner attached to it as a governance red flag before it becomes an investment number on a board slide, not after.

 

None of this requires new technology. It requires the same discipline that used to be applied to every large capital commitment, before AI convinced everyone the normal rules no longer applied. They always did. The bill has simply arrived: from a regulator, from a survey, and from a CEO’s own board asking where the money went.

Pre-Mortem: NHS Federated Data Platform

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On 3 August 2026, NHS England apologised. The apology confirmed what National Data Guardian Nicola Byrne had identified five days earlier: the Data Protection Impact Assessment (DPIA) for the Federated Data Platform had stated that only NHS staff could access identifiable patient data. That statement was wrong. Palantir staff held access to identifiable patient information within the national data integration environment, an arrangement the DPIA had not disclosed.

This is the fifteenth piece in the Pre-Mortem series. Five questions, applied to the public record, before the outcome is known.

The Bet

NHS England is betting that a £330 million platform built on Palantir’s proprietary Foundry software can serve as the trusted data infrastructure for NHS analytics, and that the governance commitments made publicly about data access are auditable in practice. The bet has been partially called already. The DPIA that underpinned the programme’s public accountability framework described access controls that did not match operational reality. NHS England acknowledged the error and corrected it. The bet that now matters: that the February 2027 break clause decision, whether to extend or exit, can be made on the basis of accurate information.

The Assumption

The single belief the whole framework rests on: that NHS England can demonstrate meaningful oversight and control of a platform whose codebase NHS analysts cannot read or edit. Palantir owns the Foundry software. NHS analysts work within the platform but cannot examine or modify the code that shapes its outputs. The National Data Guardian (NDG) criticism was triggered by the gap between what was publicly asserted about data access and what was operationally true. If the accountability assertion in the DPIA did not survive scrutiny, the assumption that NHS England can verify what Palantir staff do with patient data inside a proprietary system deserves the same examination.

The Sequence

November 2023. Palantir wins the £330 million FDP contract.

April 2026. Parliamentary debate on the FDP. NHS England officials warned staff internally not to criticise the platform’s performance.

12 May 2026. NHS England confirms Palantir staff have administrative access to identifiable patient data in the national data integration environment, contradicting earlier assurances.

June 2026. The government announces a formal review of the Palantir contract, following a Science, Innovation and Technology Committee report that branded the company “an unacceptable point of weakness” in UK public sector infrastructure.

9 July 2026. The Health and Social Care Committee writes to the Health Innovation Minister recommending the exercise of the February 2027 break clause, citing “serious mistrust” among the public towards Palantir.

29 July 2026. National Data Guardian Nicola Byrne formally criticises NHS England for inaccurate DPIA disclosure.

3 August 2026. NHS England apologises and confirms the DPIA error.

The Pager

The National Data Guardian used her statutory function and the result was a public apology from NHS England. The named individual who authorised the submission of a DPIA that did not accurately describe Palantir staff access has not been identified publicly. Jules Hunt, interim Director General for Technology, Digital and Data, holds the relevant executive function. The chief digital and information officer role has not had a permanent holder since at least early 2025; the most recent interim departed in April 2026, before the DPIA error became public. The programme sits with interim leadership in the window immediately before the most consequential procurement decision of its lifespan.

The Proof

February 2027 is the break clause decision point. The Department of Health and Social Care must actively trigger the first extension; if it does not, the contract lapses in spring 2027. The Health and Social Care Committee’s recommendation is on the public record. The government has not yet responded. The outcome measure is binary and specific: the break clause is exercised or it is not. Whether the platform’s actual adoption record across NHS trusts factors into that decision is the proof measure.

Verdict

If the government exercises the February 2027 break clause, it becomes the first time a cross-party parliamentary committee recommendation, a National Data Guardian rebuke, and a public apology from the contracting body have together produced a procurement exit in NHS technology history. That would be a significant accountability signal for every future public sector AI contract. If the contract is extended, the question shifts to what changed in the governance architecture to justify continuation, and whether the interim executives carrying the programme can demonstrate what that change looks like in operational terms. The break clause is not a threat. It is a proof point with a date.